Last updated: November 10, 2025

Welcome to Eterna, operated by OREA Bazaar d.o.o.. The following terms explain how we handle shipping and related matters for orders placed through our webshop.

1. Shipping Coverage

We currently ship within Bosnia and Herzegovina and internationally.

2. Delivery Times

• Bosnia and Herzegovina: 2–3 business days
• International orders: 10–15 business days (depending on destination)

Delivery times are estimates and may vary due to customs processing or courier delays.

3. Shipping Fees

We charge a flat shipping fee for all orders. The exact amount will be displayed during checkout before you confirm your order.

4. Courier and Tracking

All shipments are handled by BH Pošta. Once your package has been dispatched, you will receive a tracking number via email, allowing you to monitor delivery progress.

5. Damaged or Lost Shipments

If your order arrives damaged or is lost during delivery, please contact us as soon as possible. We will issue a refund or replacement once the issue is verified with the courier.

6. Pickup

We currently offer delivery only. Local pickup is not available at this time.

7. Contact

For any questions about payment or shipping, feel free to contact us.